CONTACT
How can I contact Maison Pimpim?
We’re a small but mighty team and we do our best to respond within 24 hours. Drop us a line at hello@maisonpimpim.com anytime.
ORDERS
How do I know my order went through?
Once your order is placed, you’ll receive a confirmation email. If it doesn’t land in your inbox within a few hours, check your spam folder—or email us and we’ll check that everything went through correctly.
Can I cancel or change my order?
Once an order is placed, we can't guarantee cancellations or edits—but reach out ASAP and we’ll do our best to catch it before it ships. If your order has already gone out, we can help you set up a return (unless the item is marked Final Sale).
I have a problem with my order—what should I do?
Please check your package when it arrives and report any issues within 3 days.
Email us at hello@maisonpimpim.com and we’ll help you get it sorted.
SHIPPING
Where do you ship?
We currently ship throughout the U.S., with plans to expand internationally soon. Want us in your country? Let us know!
How long will my order take to arrive?
Orders are typically processed within 2–3 business days. Once shipped, delivery time depends on the method selected at checkout and your destination. You’ll receive tracking information as soon as your order is on the way.
Can I track my order?
Absolutely. As soon as your order ships, you’ll receive a tracking link by email. You can also log into your account to view order status.
What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery address and the size of your order—we do our best to keep it fair and transparent.
What if my package says delivered, but it’s missing?
Sometimes carriers mark packages as delivered shortly before they arrive. We recommend checking around your property, with neighbors or building staff, and contacting the carrier directly. If it still hasn’t turned up after 48 hours, email us at hello@maisonpimpim.com and we’ll do our best to help.
RETURNS & EXCHANGES
Can I return my order?
Yes, you can return any item within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached.
How do I start a return?
Email us at hello@maisonpimpim.com with your order number. We’ll send return instructions and a prepaid label — returns are free!
Do you offer exchanges?
We don’t offer direct exchanges at this time. If you need a different size or item, we recommend returning your item and placing a new order.
When will I get my refund?
Once your return is received and inspected, we’ll issue the refund to your original payment method. Please allow several business days for us to process it and an additional 5–10 business days for your bank to post the funds.
What if the item is defective or damaged?
If something isn’t right, we’re on it. Contact us within 3 days of delivery and include photos if possible. We’ll make it right.
PRODUCT INFO
How do I know what size to order?
Fit varies slightly by style, and any specific sizing notes will be included on the product page. Most pieces are designed with a little room to grow. If you’re unsure, email us—we’re happy to help.
Where are your clothes made?
Our garments are designed in Brooklyn and made with trusted manufacturing partners in Portugal and China, chosen for their expertise, quality, and care.
What materials do you use?
We use a considered mix of fabrics chosen according to the needs of each piece, including cotton, cotton twill, soft toweling, knitwear, swim fabrics, and carefully selected blends. Full composition details are listed on each product page.
How are your pieces developed?
Every Maison Pimpim piece begins with an original idea, print, or silhouette developed by our Brooklyn studio. We work closely with our manufacturing partners through sampling, fittings, fabric selection, and production to bring each design to life.
Will the colors fade or shrink?
Some natural fading or slight shrinkage may occur over time, particularly with cotton garments. To preserve color, shape, and fabric feel, follow the care instructions on the garment and wash cold whenever possible.
PAYMENT & PROMOS
What forms of payment do you accept?
We accept all major credit and debit cards.
Is my payment information secure?
Payment information is encrypted and securely processed by our payment providers. Maison Pimpim does not store your complete card details.
Why was my card declined?
It could be due to an expired card, insufficient funds, or a typo during checkout. If you’re stuck, contact your bank or try another card.
Why am I being charged sales tax on some items?
Sales tax is calculated according to the item and your shipping address. In New York, eligible clothing and footwear priced under $110 per item are exempt from state sales tax, although local rules may vary. Shopify calculates any applicable tax automatically at checkout.
How do I use a promo code?
You can enter your promo code at checkout before confirming your order. Click "Apply" and you’ll see the discount reflected immediately.
GIFTING & WHOLESALE
Can I send a gift?
Absolutely! Add a personal message in the order-notes field at checkout, and we’ll leave pricing out of the package. Orders arrive thoughtfully packaged and ready to give.
Do you offer gift cards?
Yes! Check out our Gift Card page here.
Are you open to wholesale or stockists?
We’d love to connect. Email us at hello@maisonpimpim.com to chat.